Washing: Hand wash or use a gentle cycle in cold water with mild detergent. Avoid bleach or harsh chemicals.

Ironing: If necessary, iron on a low heat setting. Use a pressing cloth over the embroidery to protect it.

Storage: Store the sweater folded rather than hung to maintain its shape and avoid stretching the embroidery.

Avoiding Snags: Be mindful of sharp objects and rough surfaces to prevent snagging the embroidery threads.

Drying: Lay the sweater flat to dry. Do not wring or twist, as this can damage the embroidery. Avoid using a tumble dryer.

USA Deliveries: Experience speedy service with our 2-7 day shipping across the United States. We ensure your items arrive promptly and securely.

International Shipping: For our global customers, shipping times can vary based on your location. We're committed to getting your order to you as swiftly as international logistics allow. For more specific information, feel free to contact us.

Your order will be processed within 1-2 weeks. This timeframe is essential for us to carefully prepare and package your items, ensuring they meet our quality standards. Thank you for your patience as we work on your order.

We accept returns only for damaged or missing items. If you receive an order with such issues, please contact us immediately. We're committed to resolving these concerns promptly and ensuring your satisfaction. For more details on how to proceed with a return, please refer to our detailed return policy.

Our customer service team is here to assist you from 3 PM to 11 PM Pacific Time. During these hours, we're available to answer any questions, resolve concerns, and provide support for your shopping experience. Outside these hours, you can still contact us via email, and we'll get back to you as soon as possible.

For large or custom orders, we're happy to discuss wholesale pricing or bulk discounts. Please contact us directly for a personalized quote. We'll work with you to understand your needs and offer the best possible pricing solutions. Reach out to us to start the conversation about your large or custom order needs.